Returns & Shipping
WHAT IS OUR RETURNS POLICY?
You can request to return your purchase for an exchange or refund within 14 days of receiving your order.
The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of garments at the time at which the return is received for processing.
HOW DO I ORGANISE A RETURN?
If you've met the above requirements, you may submit a Return Request through e-mail. To organize a return simply e-mail us at: firstname.lastname@example.org and fill out the following information on the Return Request e-mail:
- Order number
- Item to return
- Return reason
- Comments (optional)
You will receive a confirmation e-mail once the Return Request is sent.
Once your return request has been authorised we will contact you via e-mail and supply you with a Returns Authorisation (RA) Number, the return address details and a Returns Form, which should be included inside your return package. Please wait to receive all required returns information before sending any returns.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
WHERE DO I SEND MY RETURNED ITEM?
We will provide you with the full address details when once your return has been authorised. Please do not return any items before requesting a Returns Authorisation (RA) Number.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an e-mail once our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method. Refunds for returns apply to the original purchase price of the garments only.
Sale items are final sale.
All returns should be in new, unworn condition with the tags still attached.
ARE RETURNS FREE?
The shipping cost of returning item(s) to our warehouse for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you. We understand that some international postage can be costly, so we do not expect express shipping on returns. The 14 day returns period applies only to the time in which a return must first be requested.
CUSTOMS DUTIES & TAXES
Any customs duties and sales taxes paid on your purchase to a third party, and not charged directly by RAFFIA at the checkout and are non-refundable by us. However, you may be able to recover these by contacting your local customs office directly. Refunds for returns apply to the original purchase price of the garments only.
How much does international shipping cost?
We offer free international shipping on all orders to U.S, Mexico & Europe
If your country is not available for International shipping please check our rates when checking out.